Terms of service

Website: auratrinkets.com
Business Name: Aura Trinkets
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GSTIN: 19ATOPB8595N1ZN

1. Introduction

Welcome to auratrinkets.com, an online shopping destination for Jewellery and Watches. These Terms of Service govern your access to and use of our website, services, products, and related online shopping facilities.

Throughout these Terms, the words “we,” “us,” and “our” refer to Aura Trinkets, operating through auratrinkets.com. The words “you,” “your,” and “customer” refer to any person who visits our website, browses our products, creates an account, places an order, or uses our services.

By visiting our website or purchasing a product, you agree to comply with these Terms of Service and the policies referenced in this document. If you do not agree with these terms, please discontinue using the website.

We reserve the right to update these Terms when necessary, subject to applicable laws. Any revised version will be published on this page with an updated effective date where appropriate.

2. Eligibility to Use Our Website

By using auratrinkets.com, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age required to enter into contracts independently, you may use our website only with the involvement and supervision of a parent or legal guardian, where legally permitted.

You agree to provide accurate, complete, and current information whenever you place an order or communicate with us. Providing false contact details, impersonating another person, or deliberately supplying misleading information is prohibited.

We reserve the right to decline or cancel transactions where permitted by law if the information provided is inaccurate, fraudulent, or insufficient to process the order.

3. Products and Product Descriptions

Aura Trinkets offers Jewellery and Watches through its online store. Our products may include necklaces, rings, earrings, bracelets, pendants, fashion jewellery, wristwatches, and other related accessories.

We make reasonable efforts to display product photographs, descriptions, colours, sizes, materials, features, and prices accurately. However, slight differences may occur because of screen settings, lighting conditions, photography, manufacturing variations, or differences between individual displays.

Customers should read product descriptions carefully before placing an order. Product photographs are provided to illustrate the items and may not always represent their exact appearance under every lighting condition.

Any statement concerning a product's material, plating, gemstone, metal composition, water resistance, or other technical characteristic should be relied upon only when expressly stated in that product's description.

Unless specifically stated, customers should not assume that an item is made of solid gold, genuine precious gemstones, sterling silver, or any particular premium material. We do not intend to misrepresent the composition or characteristics of our products.

If a product description contains an error or an item becomes unavailable, we may contact the customer to discuss an appropriate resolution in accordance with applicable law.

4. Pricing and Taxes

All product prices will be displayed on the website in the currency indicated at checkout. Prices, promotions, discounts, and product availability may change without prior notice, subject to applicable law and any offer conditions already accepted.

The applicable product price and any shipping charges, taxes, or other disclosed fees will be shown during checkout or otherwise communicated before the order is confirmed.

Where applicable, Goods and Services Tax (GST) will be charged and accounted for in accordance with Indian tax laws. Our GSTIN is 19ATOPB8595N1ZN.

If a pricing or listing error is discovered, we will take reasonable steps to address it lawfully. If an order must be cancelled because of a genuine error, we will communicate with the customer and arrange any refund due under applicable law.

Customers should review their order summary carefully before completing payment.

5. Orders and Order Acceptance

Placing an order on auratrinkets.com constitutes an offer to purchase the selected products under these Terms.

After an order is submitted, customers may receive an order confirmation by email, SMS, or another available communication method. An automated acknowledgement confirms that we have received the order details; it does not necessarily mean that the order has been dispatched.

Orders are subject to product availability, payment verification, address verification, and other reasonable processing checks.

We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, duplicate orders, inaccurate pricing, unavailable products, or delivery restrictions.

If payment has already been collected for an order that we cancel, any amount refundable to the customer will be returned through an appropriate payment method within the applicable timeframe.

Customers should verify the product selection, quantity, delivery address, contact number, and payment details before submitting an order.

6. Payment Terms

We may offer payment options displayed at checkout, which may include prepaid online payments and Cash on Delivery (COD), depending on product eligibility and service availability.

For prepaid orders, customers must complete payment through an available payment method supported by our checkout system. Payment processing may be handled by third-party payment service providers subject to their own terms and privacy practices.

For COD orders, payment must be made according to the instructions provided by the delivery service when the order is delivered.

COD availability may depend on the delivery address, courier service, order value, product type, or other operational restrictions. Selecting COD does not guarantee acceptance of an order until the order has been processed.

Customers must not use stolen payment details, unauthorised payment accounts, or fraudulent payment methods.

We do not ask customers to disclose their full payment passwords, card PINs, or one-time passwords through ordinary customer support messages.

7. Shipping and Delivery

Aura Trinkets aims to process and dispatch orders within the estimated time communicated on the website or at checkout.

Delivery timelines are estimates and may be affected by courier availability, weather conditions, public holidays, transport disruptions, incorrect addresses, operational delays, or circumstances beyond our reasonable control.

Customers are responsible for entering a complete and accurate shipping address, including the recipient's name, house number, street, locality, city, state, PIN code, and active contact number.

Additional charges may apply if an optional service or special delivery arrangement is expressly offered and accepted by the customer.

Once an order is dispatched, tracking details may be provided when supported by the courier service.

If a shipment is delayed, customers may contact us using the details listed below. We will make reasonable efforts to assist with tracking and delivery-related concerns.

Delivery estimates are not an unconditional guarantee of arrival on a particular date. Nothing in these Terms excludes any rights a customer may have under applicable consumer protection law.

8. Returns, Exchanges, and Refunds

Our return, exchange, and refund conditions are governed by the Return and Refund Policy published on auratrinkets.com.

Customers should review that policy before placing an order to understand eligibility requirements, reporting periods, product condition requirements, and any applicable exclusions.

Where a return is permitted, products may need to be unused, returned with their original packaging and accessories, and accompanied by valid order details. Any such conditions will be applied subject to applicable law.

Customers should contact us promptly if they receive an incorrect, damaged, defective, or materially different product. Where reasonably possible, photographs and order details may help us assess the issue.

Refunds, when approved or otherwise required, will be processed through an appropriate payment method in accordance with the applicable policy and legal requirements. The time required for the funds to appear in a customer's account may depend on the payment provider or bank.

No provision of this section is intended to remove statutory consumer rights or remedies available under Indian law.

9. Jewellery and Watch Care

Jewellery and watches may require appropriate care to maintain their appearance and performance.

Unless a product description expressly states otherwise, customers should avoid exposing jewellery to perfume, cosmetics, cleaning chemicals, excessive moisture, salt water, or abrasive surfaces.

Plated jewellery may gradually show signs of wear depending on use, storage, skin chemistry, and environmental exposure. Customers should store jewellery in a clean, dry place and separate individual pieces to reduce scratches and tangling.

Watches should be used according to their stated specifications. Water resistance must not be assumed unless the relevant product description or manufacturer documentation specifies it. Even products described as water-resistant may have limitations.

Customers should follow any care instructions supplied with the product. Damage caused by misuse, unauthorised repairs, accidents, or failure to follow applicable care instructions may be excluded from voluntary after-sales coverage, subject to statutory rights.

10. Intellectual Property

All original website content, including branding, logos, written descriptions, graphics, website design elements, and other materials owned or licensed by Aura Trinkets, is protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, copy, distribute, publish, modify, sell, or commercially exploit our protected content without prior written permission from the relevant rights holder, except where permitted by law.

Product names, trademarks, logos, and materials belonging to third parties remain the property of their respective owners.

Nothing in these Terms transfers ownership of any intellectual property to a website visitor or customer.

11. Acceptable Use

You agree to use auratrinkets.com lawfully and responsibly.

You must not use the website to engage in fraudulent transactions, submit misleading information, interfere with website operations, attempt unauthorised access, distribute malicious software, or violate the rights of other users.

You must not attempt to disrupt checkout systems, interfere with security measures, scrape restricted information, or misuse customer support facilities.

We may investigate suspected misuse and take reasonable action, including restricting access or cancelling transactions where legally permitted.

These restrictions do not limit any rights customers have to access information, raise complaints, or exercise lawful consumer remedies.

12. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, website hosting, customer communication, or other operational purposes.

We may also provide links to external websites for convenience. These third-party services and websites may operate under their own terms, privacy policies, and security practices.

Aura Trinkets does not control every aspect of an independent third-party website. Customers should review the relevant third-party policies before using those services.

Where required by law, our responsibility for third-party services, goods, or conduct will be determined by the applicable legal requirements. Nothing in this section excludes liability that cannot lawfully be excluded.

13. Privacy and Personal Information

When customers place orders or contact us, we may collect information necessary to operate the store, including names, email addresses, telephone numbers, billing details, shipping addresses, order information, and payment status.

We use such information for purposes including order processing, payment confirmation, shipping, customer support, fraud prevention, legal compliance, and other purposes described in our Privacy Policy.

Personal information will be handled in accordance with our published Privacy Policy and applicable data protection laws.

Customers should avoid sharing unnecessary sensitive information through customer support channels.

For more details about information collection, use, disclosure, retention, and available privacy rights, please refer to the Privacy Policy on auratrinkets.com.

14. Limitation of Liability

We make reasonable efforts to maintain a functional, accurate, and accessible website. However, uninterrupted availability cannot be guaranteed at all times.

To the extent permitted by law, Aura Trinkets will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control, such as temporary website interruptions or third-party network failures.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, negligence where liability cannot legally be excluded, defective products where statutory liability applies, or any other liability that cannot be limited under applicable law.

Customers retain the rights and remedies available to them under applicable consumer protection legislation.

15. Indemnification

To the extent permitted by applicable law, you agree not to misuse the website in a manner that unlawfully infringes the rights of others or causes harm to the business.

Where a claim or loss arises directly from your unlawful conduct, fraudulent activity, or deliberate violation of these Terms, any responsibility for resulting losses will be determined in accordance with applicable law.

Nothing in this section requires a consumer to waive a legal right or accept an obligation that cannot lawfully be imposed.

16. Force Majeure

We will not be considered in breach of these Terms solely because performance is delayed by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, transport interruptions, strikes, government restrictions, communication failures, or widespread technical outages.

We will make reasonable efforts to minimise disruption and communicate significant order-related delays when practicable.

This section does not remove any refund, cancellation, or other rights that must be provided to customers under applicable law.

17. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business operations, products, website functionality, payment methods, or legal obligations.

The latest version will be made available on this page. Changes will apply from the date stated in the revised Terms, subject to applicable law.

Orders already accepted will be handled according to the terms applicable to those orders, unless a change is required by law or otherwise lawfully agreed.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of India.

If a customer has a concern regarding a purchase, delivery, payment, or product, we encourage them to contact Aura Trinkets first so that we can attempt to resolve the matter promptly and fairly.

Nothing in these Terms prevents a customer from approaching a competent consumer commission, court, regulatory authority, or other forum available under applicable law.

Any dispute will be handled by the competent authority or forum in accordance with applicable legal requirements. Nothing in this section is intended to unlawfully restrict a consumer's choice of forum or statutory remedies.

19. Severability

If any provision of these Terms is found invalid or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary where legally permissible.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

20. Entire Agreement

These Terms, together with the applicable Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies published on auratrinkets.com, describe the terms governing your use of our website and shopping services.

If a specific policy provides additional terms for a particular service or transaction, that policy should be read together with these Terms, subject to applicable law.

Nothing in this section overrides mandatory statutory rights.

21. Contact Information

If you have questions about these Terms of Service, your order, a payment, shipping, or a product, please contact us using the details below.

Business Name: Aura Trinkets
Website: https://auratrinkets.com
Email: arpitab2008@gmail.com
Phone: 9874162788
Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GSTIN: 19ATOPB8595N1ZN

We will make reasonable efforts to review customer enquiries and provide appropriate assistance.

Thank you for choosing Aura Trinkets. We appreciate your trust and look forward to serving you with Jewellery and Watches for your everyday style and special occasions.