Shipping policy
Store Name: auratrinkets.com
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GST Number: 19ATOPB8595N1ZN
1. Introduction
Welcome to auratrinkets.com. We are an online shopping destination offering jewellery and watches designed to complement your personal style and everyday fashion. We understand that receiving your order safely and on time is an important part of your shopping experience.
This Shipping Policy explains how we process, dispatch, ship, and deliver orders placed through our website. It also describes estimated delivery times, shipping charges, tracking information, delivery attempts, address accuracy, and procedures for delayed, damaged, or undelivered shipments.
By placing an order on auratrinkets.com, you acknowledge that you have read and understood this Shipping Policy.
2. Shipping Coverage
auratrinkets.com primarily serves customers in India. Delivery availability depends on the serviceability of the destination PIN code and the courier or logistics partner operating in that area.
We aim to make our jewellery and watches accessible to customers across serviceable locations, including metropolitan cities, towns, and selected regional areas.
Before placing an order, customers should ensure that their delivery address and PIN code are accurate and serviceable. Some remote locations, restricted areas, and locations with limited courier facilities may require additional delivery time.
International shipping is not offered unless explicitly enabled and confirmed on our website. Customers should review the available shipping options at checkout before completing a purchase.
3. Order Processing Time
Orders are processed after successful placement and confirmation. Our team may review the order details, verify the shipping address, and check product availability before preparing the package for dispatch.
Order processing generally takes an estimated 1–3 business days. This is an indicative timeframe and may vary depending on product availability, order volume, public holidays, promotional events, or other operational circumstances.
Business days generally exclude Sundays and public holidays, unless otherwise specified.
Order processing time is separate from transit time. The delivery estimate should therefore account for both the time needed to prepare the order and the time required by the courier to transport it.
If an item becomes unavailable after an order is placed, we will make reasonable efforts to contact the customer and explain the available options.
4. Estimated Delivery Time
After dispatch, domestic orders may generally take approximately 3–7 business days to arrive, depending on the destination, courier availability, and local delivery conditions.
The estimated overall delivery time, including processing and transit, is approximately 4–10 business days for many serviceable locations.
These estimates are provided for general guidance and do not constitute a guaranteed delivery date. Deliveries to remote areas, locations affected by weather disruptions, or regions with limited logistics services may take longer.
Customers should refer to any more specific delivery estimate displayed at checkout or communicated in their order confirmation.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the customer confirms the order.
Shipping charges may depend on the delivery location, shipment weight, courier service, promotional offers, or other applicable factors.
If free shipping is offered for a particular order, product, or promotion, the relevant eligibility conditions will be displayed on the website or promotional material.
Customers should review the final order summary carefully to understand the total payable amount, including product prices, shipping fees, applicable taxes, and any other disclosed charges.
auratrinkets.com will not intentionally add an undisclosed shipping charge after an order has been confirmed. If an exceptional change is necessary, we will seek the customer's agreement before proceeding.
6. Order Confirmation
After placing an order, customers should receive an order confirmation through the contact method provided during checkout, where supported by our systems.
The confirmation may include the order number, purchased products, payment information, delivery address, and order total.
Customers should retain their order number for future communication regarding the shipment.
If a confirmation is not received, please check your email's spam or promotions folder, review the contact information entered during checkout, or contact us at arpitab2008@gmail.com.
An order confirmation indicates that the order has been received. It does not necessarily mean that the package has already been dispatched.
7. Shipment Dispatch
Once an order has been processed and packed, it will be handed over to an appropriate courier or logistics partner serving the destination.
We take reasonable care when preparing jewellery and watches for shipment. Packaging is selected according to the nature of the product and the available shipping requirements.
Dispatch may be delayed if the shipping address is incomplete, the customer cannot be contacted when verification is necessary, a product is temporarily unavailable, or circumstances beyond our reasonable control affect order preparation.
Customers will be informed of material dispatch delays where reasonably practicable.
8. Order Tracking
Where tracking facilities are available, customers may receive a tracking number or shipment link after dispatch.
Tracking updates are generated by the courier or logistics provider. It may take some time after dispatch for the first tracking scan to appear.
Customers can use the tracking information to check the shipment's progress, subject to the availability and accuracy of the courier's tracking system.
If tracking information has not updated for an unusually long period, customers may contact our support team with their order number and registered contact details.
We will make reasonable efforts to help customers obtain shipment information from the relevant logistics provider.
9. Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address when placing an order.
The address should include the recipient's full name, house or building number, street or road, locality, city, state, PIN code, and a valid contact number.
Incorrect PIN codes, missing address details, or inaccurate phone numbers may result in delivery delays, failed delivery attempts, or return of the shipment.
If you notice an error after placing your order, contact us immediately at arpitab2008@gmail.com or 9874162788.
We will try to accommodate an address correction before dispatch, but changes cannot be guaranteed once the package has been handed over to the courier.
10. Jewellery and Watches Packaging
Jewellery and watches require suitable handling during transportation. We aim to package orders carefully to help reduce the risk of scratches, movement, or other transit-related damage.
Packaging materials may vary depending on the product, product size, and shipment requirements.
Customers should inspect the external packaging when the shipment arrives. If the package appears severely damaged, opened, or tampered with, customers should document the condition with photographs where possible and notify our support team promptly.
Any product-specific care instructions supplied with an item should be followed after delivery.
11. Delivery Attempts
Courier partners generally make delivery attempts according to their operational procedures and service conditions.
Customers should ensure that someone is available at the delivery address to receive the package when required.
If delivery fails because the recipient is unavailable, the address cannot be located, or the courier cannot reach the customer, the courier may make another attempt or hold the package temporarily.
The number of attempts and arrangements for redelivery depend on the courier's policies.
If a shipment is marked as undelivered, customers should contact us promptly so that we can review the tracking status and advise on the available next steps.
12. Cash on Delivery Orders
Cash on Delivery (COD) may be offered for selected products, locations, and orders, subject to availability at checkout.
When COD is available, customers should keep the required payment amount ready and ensure that the delivery address and contact details are correct.
Customers should place COD orders only when they intend to accept delivery. Repeated refusal of shipments or failure to accept confirmed orders may affect the availability of COD for future purchases, where permitted by applicable law.
If COD is unavailable for a particular PIN code or order, customers may choose from the payment methods displayed during checkout.
Any applicable COD fee will be disclosed before the order is placed.
13. Delayed Shipments
Although we aim to meet our estimated delivery timelines, delays may occur because of courier capacity, weather conditions, public holidays, transport interruptions, regional restrictions, operational issues, or other unforeseen events.
Delivery estimates are not guarantees unless expressly stated otherwise.
If your order has exceeded its estimated delivery window, contact us with your order number. We will review the available tracking information and, where reasonably possible, contact the logistics provider for an update.
We appreciate customers' patience while an investigation is conducted. If a shipment is confirmed lost or cannot be delivered, we will communicate the available resolution in accordance with our applicable policies and legal obligations.
14. Lost Shipments
If tracking indicates that a shipment is lost, or the package has not arrived within a reasonable period after the estimated delivery date, customers should notify us as soon as possible.
We may investigate the matter with the courier and request relevant information to identify the shipment's status.
Depending on the findings, the product's availability, and applicable law, a suitable resolution may include reshipment, a refund, or another mutually appropriate arrangement.
A shipment should not be considered conclusively lost solely because tracking has temporarily stopped updating. We will consider the available information before determining the appropriate next step.
15. Damaged, Missing, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged product, an incorrect item, or an order with missing products, contact us promptly at arpitab2008@gmail.com.
Where possible, provide your order number, a description of the issue, and clear photographs of the product, shipping label, and packaging.
This information helps us assess the issue and determine an appropriate resolution under our Return and Refund Policy.
Please retain the product and packaging until our team advises you on the next steps. Do not dispose of the item or send it back without first confirming the return procedure, unless otherwise required by law.
Nothing in this policy limits any rights customers may have under applicable consumer protection laws.
16. Refused or Returned Shipments
A shipment may be returned to us if the address is incorrect, the recipient repeatedly cannot be reached, delivery attempts fail, or the package is refused.
If a shipment is returned, we will review the circumstances and contact the customer where possible.
Reshipment may be arranged if the product remains available and the customer confirms the correct address. Additional shipping charges, if applicable, will be communicated before reshipment.
Refunds for returned shipments will be handled according to the applicable Return and Refund Policy and legal requirements. Any deductions, if permitted, will be explained clearly and will not override mandatory consumer rights.
17. Order Cancellation and Shipping
Customers who wish to cancel an order should contact us as quickly as possible.
Cancellation requests can generally be considered before the order is dispatched, subject to the applicable cancellation terms.
Once a package has been handed over to the courier, cancellation may no longer be possible through the normal order-processing process. In such cases, customers should contact our support team for guidance.
Refund eligibility and processing, where applicable, will follow our Return and Refund Policy and relevant legal obligations.
18. Public Holidays and Peak Seasons
During festivals, public holidays, major promotional events, and periods of unusually high order volume, processing and delivery may take longer than usual.
Courier networks may experience increased demand during these periods. We recommend that customers place time-sensitive orders in advance.
Any special shipping timelines or promotional delivery conditions will be communicated on the website where applicable.
19. Force Majeure and Unforeseen Events
auratrinkets.com will make reasonable efforts to fulfil confirmed orders. However, certain events outside our reasonable control may affect processing or delivery.
Such events may include natural disasters, severe weather, public emergencies, strikes, government restrictions, transport disruptions, and significant courier network interruptions.
Where these circumstances affect an order, we will take reasonable steps to provide updates and identify available options.
This provision does not remove obligations that cannot legally be excluded under applicable law.
20. Customer Support
For questions about shipping, dispatch, tracking, delayed delivery, incorrect addresses, or undelivered orders, please contact us using the details below.
Store: auratrinkets.com
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India.
GST Number: 19ATOPB8595N1ZN
When contacting us, please include your order number and a brief explanation of your concern so that we can assist you more efficiently.
21. Privacy and Shipment Information
We use the delivery information provided during checkout to process orders, arrange shipping, communicate with customers, and address delivery-related issues.
Necessary shipping information may be shared with courier companies and logistics partners for the purpose of delivering an order.
Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Customers should ensure that the information submitted at checkout is accurate and should avoid sharing payment passwords or other sensitive credentials with anyone claiming to represent our store.
22. Policy Updates
auratrinkets.com reserves the right to update or revise this Shipping Policy when necessary to reflect operational changes, courier arrangements, business requirements, or applicable legal developments.
Any revised version will be published on this page with an updated effective date where appropriate.
The policy applicable to an order will be interpreted consistently with the terms communicated at the time of purchase and applicable law.
Customers are encouraged to review this page periodically for the latest information.
23. Final Statement
At auratrinkets.com, our goal is to provide a convenient and dependable shopping experience for customers purchasing jewellery and watches online. We strive to process orders carefully, package products appropriately, provide useful shipment information, and assist customers when delivery issues arise.
We appreciate your trust in our store and thank you for choosing auratrinkets.com.
For any shipping-related questions, please contact arpitab2008@gmail.com or call 9874162788.
Thank you for shopping with auratrinkets.com.