Privacy policy
Website: auratrinkets.com
Business Name: Aura Trinkets
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GSTIN: 19ATOPB8595N1ZN
1. Introduction
Welcome to auratrinkets.com, an online shopping store offering a selection of jewellery and watches designed to complement different styles, occasions, and personal preferences. At Aura Trinkets, we respect the privacy of our customers and understand the importance of protecting personal information shared while browsing our website, placing orders, or communicating with our customer support team.
This Privacy Policy explains how we collect, use, store, process, and protect personal information when you visit auratrinkets.com, purchase our products, contact us, or otherwise interact with our online store.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable laws and your rights. If you do not agree with the practices described here, please discontinue using the website or contact us for clarification before providing personal information.
2. Information We Collect
We collect information necessary to operate our online store, process customer orders, provide support, and improve the shopping experience. The information collected may vary depending on how you interact with our website.
2.1 Personal Information
When you place an order, create an account where available, contact us, or subscribe to communications, we may collect information such as:
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Full name.
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Billing address and shipping address.
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Email address.
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Contact telephone number.
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Order details and purchase history.
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Information you voluntarily provide in customer service messages.
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Other details necessary to complete a transaction or resolve an order-related issue.
Please provide accurate information when placing an order so that we can communicate with you and deliver your products correctly.
2.2 Payment Information
When you purchase products from our website, payment processing may be handled by third-party payment providers supported by our store. These providers process payment information according to their own security and privacy practices.
We may receive limited transaction details, such as payment status, transaction references, and payment method information, to confirm and manage your order. We do not intend to collect or store complete payment card details directly unless a specific payment arrangement lawfully requires it and appropriate safeguards are in place.
For Cash on Delivery orders, we may use your name, contact number, and delivery address to arrange shipment and confirm delivery.
2.3 Technical and Usage Information
When you visit auratrinkets.com, certain information may be collected automatically through website technologies, hosting services, analytics tools, and similar systems. This may include:
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Internet Protocol (IP) address.
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Browser type and device information.
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Operating system.
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Pages visited and products viewed.
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Referral sources and interactions with website features.
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Approximate location inferred from technical information.
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Date, time, and duration of website visits.
This information helps us understand website performance, identify technical issues, improve navigation, and provide a better shopping experience.
3. How We Use Your Information
Aura Trinkets may use collected information for legitimate business purposes, including the following:
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Order Processing: To receive, confirm, prepare, dispatch, and deliver your jewellery and watch orders.
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Customer Communication: To send order confirmations, shipping updates, delivery notifications, and responses to customer enquiries.
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Payment Management: To process payments, verify transaction status, and assist with refunds where applicable.
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Customer Support: To address complaints, answer questions, and help resolve order or delivery issues.
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Returns and Refunds: To evaluate eligible return requests, arrange product returns, and process approved refunds according to our policies.
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Website Improvement: To understand customer preferences and improve website content, product displays, and shopping functionality.
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Security and Fraud Prevention: To detect suspicious transactions, prevent misuse, and protect our customers and business.
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Legal Compliance: To maintain business records, comply with tax requirements, and respond to lawful requests from authorised authorities.
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Marketing Communications: Where permitted by law and applicable consent requirements, to provide information about new collections, special offers, and relevant products.
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Business Administration: To manage inventory, shipping coordination, accounting, and other necessary operational activities.
We will not knowingly use personal information for purposes that are incompatible with this policy or prohibited by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential store functions and improve your browsing experience.
Cookies are small data files stored on your device by a website. Depending on their purpose, these technologies may help us:
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Remember items in your shopping cart.
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Maintain essential shopping and checkout functions.
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Understand how visitors use our website.
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Measure website performance.
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Remember certain preferences.
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Evaluate marketing campaign performance.
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Display relevant advertisements where permitted.
Some cookies are necessary for the website to function properly, while others may be used for analytics or advertising.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, or other website features. Where legally required, we will request consent before using non-essential cookies or similar technologies.
5. Sharing of Personal Information
We do not sell customers' personal information to third parties as a business practice. However, we may share necessary information with trusted service providers when required to operate our store and fulfil customer requests.
These service providers may include:
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Shopify: Our ecommerce platform provider, which supports the operation of our online store.
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Payment Providers: Services that process payments and verify transactions.
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Shipping and Logistics Partners: Delivery companies that require recipient details to transport and deliver orders.
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Technology and Analytics Providers: Services that help maintain website functionality, measure performance, and diagnose technical problems.
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Customer Support Providers: Services used to respond to customer enquiries and manage communications.
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Professional Advisers: Accountants, legal advisers, and other professionals where necessary for legitimate business purposes.
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Government and Regulatory Authorities: Authorities where disclosure is required by applicable law or a valid legal process.
We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information under their own privacy policies, contractual obligations, and applicable legal requirements.
6. Shopify Platform and Third-Party Services
Our online store is hosted on Shopify or uses Shopify services to provide ecommerce functionality. Information submitted through our website may therefore be processed by Shopify and other service providers involved in delivering the services you use.
These providers may process information in locations outside your state or country, depending on their operations and infrastructure. Where applicable, information transfers are subject to relevant legal requirements and safeguards.
Our website may also contain links to external websites, payment services, social media platforms, or other third-party resources. We do not control the privacy practices of independent third parties. Before providing information to them, please review their respective privacy policies and terms.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including completing orders, providing customer support, managing returns, resolving disputes, maintaining financial records, and meeting legal obligations.
Order and transaction records may need to be retained for applicable accounting, taxation, and regulatory periods. Certain communications may also be retained to document customer service or resolve complaints.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal obligations, legitimate recordkeeping requirements, and technical limitations.
The retention period may vary according to the type of information, the reason it was collected, and applicable law.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.
Depending on the services used, safeguards may include secure website connections, access restrictions, reputable payment processing services, account security measures, and appropriate handling procedures.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Customers should keep their account credentials confidential where accounts are available, avoid sharing sensitive payment information through unsecured messages, and contact us promptly if they suspect unauthorised use of their information.
If a data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Your Privacy Rights and Choices
Depending on applicable law, you may have rights regarding your personal information. These rights may include:
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Requesting access to certain personal information we hold about you.
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Requesting correction of inaccurate or incomplete information.
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Requesting deletion of information where legally permissible.
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Withdrawing consent where processing is based on consent.
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Opting out of promotional communications.
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Raising a complaint about the handling of your personal information.
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Requesting information about certain data-sharing practices, where applicable.
These rights are subject to legal exceptions and obligations. For example, we may need to retain specific order or tax records even when a deletion request is received.
To submit a privacy-related request, contact us at arpitab2008@gmail.com. Please describe your request clearly and provide enough information for us to identify the relevant records. We may request reasonable verification to protect your information against unauthorised disclosure.
We aim to respond within the timeframe required by applicable law.
10. Marketing and Promotional Communications
If you subscribe to promotional communications or otherwise provide the required permission, we may send you updates about new jewellery collections, watches, special offers, and store announcements.
You can opt out of marketing emails by using the unsubscribe link where provided or by contacting us directly at arpitab2008@gmail.com.
Opting out of marketing messages will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, or important information about purchases you have already made.
We will handle promotional communications in accordance with applicable consent and marketing requirements.
11. Children's Privacy
Our website is intended for general shopping by individuals who are legally permitted to make purchases or who use the store with appropriate parental or guardian involvement where required.
We do not knowingly seek to collect personal information directly from children in circumstances where parental consent is legally required. If we become aware that information has been collected unlawfully from a child, we will take reasonable steps to address the issue in accordance with applicable law.
Parents or legal guardians who believe a child has provided personal information to us may contact us at arpitab2008@gmail.com.
12. International Data Transfers
Some of our ecommerce, hosting, analytics, payment, or delivery service providers may operate across different countries. As a result, personal information may be processed or stored outside India, depending on the services used.
Where applicable, we will take reasonable steps to ensure that such processing is consistent with relevant data protection requirements and any legally required safeguards.
The privacy protections available in another jurisdiction may differ from those in India. We encourage customers to contact us if they have questions about how information is handled by our service providers.
13. Third-Party Advertising and Analytics
We may use analytics and advertising services to understand website traffic, measure promotional performance, and improve our marketing activities.
These services may use cookies or similar technologies to collect information about website interactions. Depending on the service and your settings, such information may be used to measure advertisements or help deliver relevant promotional content.
Where required by law, we will obtain appropriate consent before enabling non-essential tracking technologies. You may also be able to manage certain advertising preferences through your browser, device, or the relevant service provider.
We do not control all data collected independently by third-party platforms. Please review their privacy notices for additional details.
14. Data Accuracy and Customer Responsibilities
Customers are responsible for providing accurate and up-to-date information when placing an order or contacting us.
Incorrect names, phone numbers, postal codes, or delivery addresses may cause delays, failed deliveries, or difficulties processing returns and refunds.
If you discover an error in the information submitted with an order, please contact us as soon as possible. We will make reasonable efforts to correct information where possible, subject to the order's processing and dispatch status.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.
When we make changes, we will publish the revised policy on auratrinkets.com and update the effective date where appropriate. Significant changes may be communicated through additional notices when required by law.
We encourage customers to review this page periodically to remain informed about our privacy practices. Continued use of the website after a policy update will be subject to applicable legal requirements; it will not override any consent that the law requires us to obtain separately.
16. Contact Information
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, please contact us using the details below.
Business Name: Aura Trinkets
Website: https://auratrinkets.com
Email: arpitab2008@gmail.com
Phone: 9874162788
Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GSTIN: 19ATOPB8595N1ZN
Please include “Privacy Policy Request” in your email subject line to help us identify and respond to your enquiry efficiently.
17. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including relevant data protection, consumer protection, and information technology requirements, as applicable to our business and the processing of personal information.
Any complaint, dispute, or request relating to privacy will be handled in accordance with applicable legal requirements and the rights available to the affected individual.
Nothing in this policy is intended to exclude, restrict, or replace any mandatory legal right or protection that cannot lawfully be waived.
18. Your Acknowledgement
By accessing or using auratrinkets.com, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how personal information may be collected, used, and shared as described above.
Where applicable law requires specific consent, we will seek that consent separately rather than relying solely on general website use.
We value the trust our customers place in Aura Trinkets. Our goal is to provide a reliable online shopping experience for jewellery and watches while handling personal information responsibly, transparently, and in accordance with applicable requirements.
Thank you for shopping with Aura Trinkets.