Legal notice

Website: auratrinkets.com
Business Name: Aura Trinkets
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GST Identification Number (GSTIN): 19ATOPB8595N1ZN

1. Introduction

Welcome to auratrinkets.com, an online shopping website offering jewellery, watches, fashion accessories, and related products. This Legal Notice sets out important information regarding the ownership, operation, use, and legal responsibilities associated with our website.

By accessing, browsing, or purchasing products from auratrinkets.com, visitors and customers acknowledge that they have read and understood the information provided in this notice, together with the website's applicable Terms and Conditions, Privacy Policy, Shipping Policy, and Return and Refund Policy.

Aura Trinkets aims to provide customers with a convenient and transparent online shopping experience. We are committed to presenting product information responsibly, handling customer enquiries professionally, and operating our online store in accordance with applicable Indian laws.

This Legal Notice should be read alongside the other policies published on our website. Where a specific policy governs a particular matter, that policy should be read together with this notice and applicable legal requirements.

2. Website Ownership and Business Information

The website auratrinkets.com is operated as an online retail store specialising in jewellery and watches.

For customer enquiries, product-related questions, order assistance, complaints, and other business communications, customers may contact us using the contact information listed below.

Official Business Contact Details

Customers are encouraged to use these official contact details when communicating with us about purchases, payments, deliveries, returns, refunds, or any other matter concerning the website.

The business information displayed on this page should be kept accurate and updated whenever relevant business details change.

3. Purpose of the Website

The purpose of auratrinkets.com is to provide an online platform through which customers can discover and purchase jewellery, watches, and related accessories.

The website may display product descriptions, images, prices, availability information, promotional offers, delivery information, and other details intended to help customers make informed purchasing decisions.

We make reasonable efforts to present our products accurately. However, certain differences may occur because of screen settings, lighting conditions, photography, manufacturing variations, or other factors beyond our reasonable control.

Product images are provided for illustrative and informational purposes. Customers should carefully review the available descriptions, specifications, materials, sizes, colours, and other relevant product details before placing an order.

4. Product Information and Descriptions

We endeavour to provide clear, useful, and accurate information about the jewellery and watches offered through our website.

Product descriptions may include details such as design, colour, dimensions, material, finish, style, included accessories, and other characteristics where such information is available.

Although we take reasonable care when preparing product listings, inadvertent errors or omissions may occasionally occur. If a significant error is identified, we reserve the right to correct the relevant information and take appropriate action in accordance with applicable law and the terms governing the transaction.

Customers should not assume that a product possesses a particular material composition, gemstone quality, certification, water-resistance rating, warranty, or other special characteristic unless that information is expressly stated and supported by the applicable product documentation.

Any claims relating to precious metals, gemstones, plating, purity, authenticity, or certification must be based on accurate information applicable to the particular product.

Nothing in this notice excludes any consumer right or legal protection that applies to the sale of a product.

5. Pricing, Payments, and Taxes

Product prices and applicable charges will be displayed on the website or communicated during the checkout process, as appropriate.

Prices, discounts, promotional offers, shipping fees, and product availability may change from time to time. Any applicable taxes and other charges will be handled in accordance with the information disclosed during checkout and applicable law.

An order is subject to the applicable order acceptance and payment procedures described on the website. Customers should review their order details carefully before completing a purchase.

We do not intend to use incorrect pricing or misleading promotional information to induce purchases. If a material pricing or listing error occurs, we will address the issue in accordance with applicable law and the terms of the relevant transaction.

Customers should retain order confirmations, payment receipts, invoices, and other transaction records for future reference.

The GSTIN stated in this Legal Notice is provided as the business identification information supplied for publication. Tax invoices and other statutory records, where applicable, will be issued in accordance with the relevant legal requirements.

6. Orders and Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including their name, delivery address, contact number, email address, and any other information reasonably required to process and deliver the purchase.

Customers should review the selected products, quantities, prices, delivery details, and payment method before submitting an order.

We reserve the right to review, decline, cancel, or seek clarification regarding an order where permitted by applicable law and the website's published policies. Examples may include suspected fraudulent transactions, materially incorrect order information, product unavailability, or circumstances preventing lawful fulfilment.

Where an order has already been paid for and cannot be fulfilled, any refund due will be handled according to applicable law and the relevant refund policy.

Customers must not use the website to submit fraudulent orders, interfere with its operation, or engage in unlawful activities.

7. Intellectual Property Rights

Unless otherwise indicated, the website's original content, including its branding, logo, written descriptions, graphic designs, page layouts, and other original materials, may be protected by applicable intellectual property laws.

The name auratrinkets.com, its branding elements, and its original website content must not be copied, reproduced, republished, distributed, modified, or commercially exploited without appropriate authorisation, except where such use is permitted by law.

Product photographs, logos, trademarks, and other materials belonging to third-party manufacturers, suppliers, or rights holders remain subject to the rights of their respective owners.

Nothing on this website should be interpreted as granting visitors ownership of, or unrestricted permission to use, intellectual property belonging to Aura Trinkets or any third party.

Customers may use the website for lawful personal shopping and informational purposes. Unauthorised commercial reproduction of website content is prohibited to the extent permitted by applicable law.

8. Acceptable Use of the Website

Visitors and customers must use auratrinkets.com lawfully and responsibly.

Users must not attempt to gain unauthorised access to website systems, interfere with website security, introduce malicious software, misuse checkout functions, or disrupt the shopping experience of other visitors.

Users must not submit false information, impersonate another person, misuse another person's personal information, or engage in fraudulent or deceptive activities through the website.

Automated collection or reproduction of website content for commercial purposes must not be undertaken without appropriate authorisation, except where permitted by law.

We may take reasonable steps to protect the website, customers, and business operations from misuse. Any action taken in response to suspected misuse will remain subject to applicable law and any relevant consumer protections.

9. Third-Party Services and External Links

The website may use third-party services to support online shopping, payment processing, shipping, analytics, customer communication, or other business functions.

We may also provide links to external websites for convenience or informational purposes.

Third-party websites and services may operate under their own terms, privacy notices, security arrangements, and operational procedures. Unless expressly stated otherwise, the inclusion of a link does not mean that Aura Trinkets endorses every product, service, statement, or representation made by that third party.

Customers should review the applicable terms and privacy policies of external services before using them or providing information directly to them.

We do not claim control over the content or availability of independent third-party websites. However, nothing in this section limits any responsibility that cannot lawfully be excluded.

10. Privacy and Personal Information

We recognise the importance of protecting customer information.

Personal information may be collected and processed when customers browse the website, place orders, contact customer support, subscribe to communications, or otherwise interact with our services.

Depending on the transaction and services used, information may include customer names, contact details, shipping addresses, order information, payment-related transaction details, and technical information associated with website use.

Information will be handled in accordance with the website's Privacy Policy and applicable Indian data protection and privacy laws.

Customers should consult our Privacy Policy for details about the information collected, the purposes of processing, applicable disclosures, security practices, retention, and the rights and choices available to them.

Customers should not send passwords, complete payment card credentials, or other unnecessary sensitive information through ordinary email or unsecured communication channels.

11. Shipping, Delivery, Returns, and Refunds

Shipping, estimated delivery periods, shipping charges, return eligibility, exchanges, and refunds are governed by the relevant policies published on auratrinkets.com and applicable law.

Delivery estimates are provided as guidance and may be affected by courier operations, weather, public holidays, logistical disruptions, incorrect delivery details, or other circumstances.

Customers should inspect their order upon receipt and promptly contact customer support if they receive an incorrect, damaged, defective, or materially different product.

Return and refund requests should be submitted using the procedures and timeframes described in the applicable policy.

Any restrictions relating to product condition, packaging, hygiene, return shipping, or product eligibility will be applied consistently with applicable law.

Nothing in this Legal Notice is intended to remove or restrict statutory consumer rights, remedies for defective goods, or other protections that customers may have under Indian law.

12. Product Care and Responsible Use

Jewellery and watches may require appropriate handling and care to preserve their appearance and performance.

Customers should follow any care instructions supplied with the relevant product. Depending on the product, exposure to water, chemicals, perfumes, cosmetics, excessive heat, or rough handling may affect its finish or functionality.

Customers should check the specific product description before assuming that a watch is water-resistant or that a jewellery item is suitable for continuous wear.

General care information does not replace manufacturer instructions or product-specific safety information.

Where a product is accompanied by a warranty, care guide, certificate, or other documentation, customers should consult that documentation for the applicable conditions.

13. Disclaimer of Certain Warranties

To the extent permitted by law, the website and its general informational content are provided for online shopping and customer information purposes.

We endeavour to maintain a reliable website and accurate product listings, but we cannot guarantee that the website will always be uninterrupted, error-free, or continuously available.

Temporary interruptions may occur because of maintenance, technical faults, network problems, third-party service failures, or other circumstances.

This section does not exclude any express product warranty, contractual obligation, or statutory guarantee that applies to a particular purchase.

No statement in this Legal Notice should be interpreted as excluding liability where such exclusion is prohibited by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Aura Trinkets shall not be responsible for indirect or consequential losses arising solely from circumstances beyond its reasonable control, subject to any obligations that cannot lawfully be excluded.

We do not exclude or restrict liability for matters where exclusion or restriction would be unlawful, including applicable consumer rights and any liability that cannot legally be limited.

Nothing in this Legal Notice overrides a customer's statutory rights regarding defective products, misleading representations, refunds, or other remedies available under applicable law.

Any limitation of liability must be interpreted narrowly and consistently with the laws governing the transaction.

15. Legal Compliance and Consumer Protection

Aura Trinkets aims to conduct its online retail activities responsibly and in accordance with applicable Indian laws and regulations.

These may include relevant provisions concerning consumer protection, electronic commerce, taxation, data protection, intellectual property, contracts, and other legal requirements applicable to the business and the particular transaction.

Customers are entitled to receive information and remedies required by applicable law.

If any provision of this Legal Notice conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the conflict.

Nothing in this notice is intended to mislead customers, remove mandatory consumer protections, or create rights that cannot legally be restricted.

16. Grievances and Customer Complaints

Customers who have questions, complaints, or concerns about products, orders, payments, deliveries, returns, refunds, or website content may contact us using the official contact details below.

Customer Support and Contact Information

Please include the order number, purchase date, a description of the issue, and relevant supporting information when submitting a complaint. Customers should avoid including unnecessary sensitive personal information.

We will make reasonable efforts to review enquiries and respond within an appropriate timeframe.

Where applicable under law, complaints will be handled through the designated grievance mechanism and within the required statutory time limits. Any legally required grievance officer details should be published separately or incorporated here once formally designated.

17. Changes to This Legal Notice

We may update this Legal Notice when business practices, website features, legal requirements, or operational procedures change.

The revised notice will be published on the website with an updated effective date where appropriate.

Customers are encouraged to review this page periodically to remain informed about the terms applicable to the website.

Changes will not override mandatory legal rights or retroactively remove protections that apply to an earlier transaction.

18. Governing Law and Jurisdiction

This Legal Notice and the use of auratrinkets.com are subject to applicable laws of India.

Any dispute arising in connection with the website, products, or transactions will be addressed in accordance with applicable law and the jurisdiction of the competent courts or forums.

Nothing in this section limits a consumer's right to approach a competent consumer commission or another authority where such a right is available under applicable law.

The interpretation and enforcement of this notice will remain subject to mandatory statutory provisions and applicable consumer protection requirements.

19. Severability

If any provision of this Legal Notice is determined to be unlawful, invalid, or unenforceable by a competent authority, that provision will be treated in accordance with applicable law.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

The failure to enforce a provision on a particular occasion does not automatically constitute a permanent waiver of any lawful right.

20. Contact and Official Business Identification

For general enquiries, legal notices, customer complaints, and questions regarding our jewellery and watches, please contact Aura Trinkets through the following official channels.

Business Name: Aura Trinkets
Website: https://auratrinkets.com
Email: arpitab2008@gmail.com
Phone: 9874162788
Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal – 700082, India
GSTIN: 19ATOPB8595N1ZN

We encourage customers to communicate clearly and provide relevant order information so that enquiries can be reviewed efficiently.

21. Final Statement

This Legal Notice is intended to provide visitors and customers with general information about auratrinkets.com, its online retail activities, product information, website use, customer communications, and relevant legal considerations.

We aim to maintain a transparent and dependable shopping environment for customers looking for jewellery, watches, and related accessories.

Customers should read this notice together with the website's Terms and Conditions, Privacy Policy, Shipping Policy, Return and Refund Policy, and other applicable policies before placing an order.

Effective Date: 11 October 2026

Aura Trinkets – auratrinkets.com
Jewellery & Watches
Kolkata, West Bengal, India