Refund policy
Effective Date: October 11, 2026
Store Name: auratrinkets.com
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal, India – 700082
GST Number: 19ATOPB8595N1ZN
1. Introduction
Welcome to auratrinkets.com. We are committed to providing our customers with a pleasant, transparent, and reliable online shopping experience. Our store offers a selection of jewellery and watches designed to complement different styles, occasions, and personal preferences.
We understand that customers may occasionally need to return a product or request a refund because an item arrives damaged, is defective, is incorrect, or does not meet the applicable product description. This Return and Refund Policy explains the circumstances under which returns, replacements, exchanges, and refunds may be requested.
By placing an order through auratrinkets.com, you acknowledge that you have read this policy. However, nothing in this policy is intended to limit any rights available to consumers under applicable Indian law.
We encourage customers to review product descriptions, photographs, specifications, materials, dimensions, colour options, and other available information before placing an order.
2. Eligibility for Returns
Customers may request a return when an order meets the applicable conditions described below.
A product may be eligible for return if:
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The item arrives damaged or defective.
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The wrong product is delivered.
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The product received differs materially from its description or confirmed order specifications.
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The product has a manufacturing defect that is covered by applicable consumer protection requirements.
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Another return circumstance is approved by our customer support team or required by applicable law.
For eligible change-of-mind returns, customers should contact us within 7 calendar days of delivery. Approval will depend on the product category, its condition, the applicable return terms disclosed at purchase, and any mandatory consumer rights.
For damaged, defective, incorrect, or materially misdescribed products, please notify us as soon as reasonably possible after delivery. We will assess the issue and provide an appropriate resolution in accordance with applicable law.
A request submitted outside a stated voluntary return period will not automatically remove any statutory rights that may apply.
3. Conditions for Returned Jewellery and Watches
Jewellery and watches may require special handling to preserve their appearance, condition, and packaging.
Where a return is permitted, customers should ensure that:
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The item is returned in its original condition, except for damage or defects that existed on arrival.
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Original packaging, boxes, pouches, protective coverings, instruction manuals, warranty cards, and accessories are included where available.
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Any accompanying certificates, authenticity documents, or product-related paperwork are returned when applicable.
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The product is securely packed to prevent additional damage during transportation.
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The item has not been intentionally altered, repaired, resized, engraved, or modified after delivery, except where necessary to address an issue covered by applicable law.
For eligible change-of-mind returns, products should generally be unused and free from avoidable damage, scratches, stains, or signs of wear.
However, we will not reject a legitimate claim merely because the customer has reasonably inspected an item to identify a defect or because a product was already damaged or defective when delivered.
Customers should contact our support team before sending a product back. Unauthorised returns may take longer to process because the order and return request must first be identified.
4. Non-Returnable Items and Exceptions
Certain items may not qualify for voluntary change-of-mind returns where such exclusions are disclosed before purchase and permitted by applicable law.
Examples may include:
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Customised or personalised jewellery made specifically according to customer instructions.
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Engraved, resized, or specially modified products.
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Products that have been substantially altered after delivery at the customer's request.
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Items damaged through improper handling or misuse after delivery, where the damage is unrelated to an existing defect.
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Products sold under clearly disclosed final-sale terms, where such terms are lawful.
For hygiene, safety, or product-integrity reasons, some items may be subject to additional conditions if these conditions are lawful and communicated before purchase.
These exclusions do not automatically apply to products that arrive defective, damaged, incorrect, or materially different from their description. Applicable consumer rights will take precedence over any conflicting exclusion.
5. Reporting Damaged or Incorrect Products
We take concerns about damaged, defective, or incorrect deliveries seriously.
If your order arrives damaged or contains the wrong item, please contact us as soon as reasonably possible. To help us investigate and resolve the issue, provide the following information:
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Your order number.
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The name of the product purchased.
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The date you received the order.
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A clear description of the problem.
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Photographs or a short video showing the product and its packaging, if reasonably available.
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Any relevant shipping label or packaging information.
Please send the details to arpitab2008@gmail.com.
Our support team may request additional reasonable information when necessary to verify the order or understand the problem. Customers should retain the product and its packaging until they receive return instructions.
If the issue is confirmed, we will explain the available resolution, which may include a replacement, repair where appropriate, refund, or another legally appropriate remedy.
We will not require unnecessary documentation or impose unreasonable conditions that prevent a customer from exercising applicable consumer rights.
6. How to Request a Return
Please follow these steps to initiate a return:
Step 1: Contact Customer Support
Email arpitab2008@gmail.com with the subject line “Return Request – Order Number” or call 9874162788.
Step 2: Provide Order Details
Include your full name, order number, product name, delivery date, and reason for requesting a return.
Step 3: Receive Return Instructions
Our team will review the request and explain whether the product needs to be returned, what documentation is required, and where the item should be sent.
Step 4: Pack the Product Securely
If a return is approved, pack the product carefully with its relevant accessories and documents. Use protective packaging suitable for jewellery or watches.
Step 5: Ship or Arrange Collection
Follow the return shipping instructions provided by our team. Do not send the item to an address other than the authorised return address communicated to you.
Step 6: Return Inspection and Resolution
Once the returned product is received, we will assess its condition where inspection is appropriate and communicate the outcome. Claims involving damage or defects will be handled in accordance with applicable law.
7. Refund Policy
Refunds may be available in the following circumstances:
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An eligible return is accepted.
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A product is confirmed to be defective, damaged, incorrect, or materially misdescribed and a refund is the appropriate remedy.
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An order is cancelled in circumstances where a refund is due.
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The business cannot fulfil an order and the customer is entitled to a refund.
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A refund is otherwise required under applicable law or agreed as an appropriate resolution.
Refunds will ordinarily be issued to the original payment method wherever practicable. For Cash on Delivery orders, we may request the customer's bank account or another suitable refund method where necessary, using a reasonable and secure process.
Customers should provide accurate refund details when requested. We will not ask customers to disclose their payment passwords, PINs, or one-time passwords to process a refund.
Refund amounts will be determined according to the applicable remedy, order details, and consumer protection requirements. Where a full refund is legally or otherwise properly due, we will not make an unauthorised deduction from that amount.
8. Refund Processing Time
After a refund is approved, we will initiate the refund as promptly as reasonably possible.
As a general service target, we aim to initiate approved refunds within 5–10 business days after the applicable return review or refund approval. This is an estimated processing period, not a restriction on any shorter deadline required by law.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer, payment gateway, or other financial service provider.
If a refund has been approved but has not appeared within the expected period, please contact us at arpitab2008@gmail.com with your order number and refund confirmation details, if available.
We will make reasonable efforts to investigate delayed refunds and provide an update.
9. Return Shipping Charges
Return shipping responsibility depends on the reason for the return and the terms applicable to the order.
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Damaged, defective, or incorrect products: We will provide an appropriate return shipping or collection arrangement, or reimburse reasonable return shipping costs where applicable, in accordance with the law and the resolution agreed.
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Change-of-mind returns: Customers may be responsible for return shipping costs where this condition was clearly disclosed before purchase and is permitted by law.
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Business error: Where a return is necessary because of an error attributable to our store, we will not unfairly transfer the resulting costs to the customer.
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Other circumstances: Any applicable shipping costs will be explained before the customer proceeds with an authorised return, subject to statutory rights.
Customers should retain a return shipping receipt or tracking number until the matter is resolved.
10. Exchange and Replacement Policy
Where suitable stock is available, we may offer an exchange or replacement for an eligible product.
Exchanges may be considered for an incorrect item, a product with a confirmed defect, or another approved return circumstance.
Availability depends on current inventory, product specifications, and the nature of the issue. If an identical replacement is unavailable, we will discuss an appropriate alternative, refund, or other remedy as required by applicable law.
Customers should not purchase a second item solely to obtain a replacement unless they prefer to do so. Our support team will explain the available process.
Replacement products will be dispatched after the necessary checks and arrangements have been completed. Estimated delivery times may vary according to location and courier availability.
11. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible at arpitab2008@gmail.com or 9874162788.
If an order has not been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been shipped, cancellation may no longer be operationally possible. In that situation, customers may request an eligible return after delivery, subject to the applicable return conditions and consumer rights.
If we cancel an order because the product is unavailable, payment cannot be successfully processed, or we are otherwise unable to fulfil the order, any refund due will be handled promptly in accordance with applicable law.
A cancellation request does not automatically guarantee cancellation after dispatch.
12. Cash on Delivery Orders
For orders placed using Cash on Delivery (COD), customers generally pay the courier at the time of delivery.
If a refund is approved for a COD order, our team may ask for the customer's name, bank account details, or other reasonable information necessary to transfer the refund securely.
Customers should submit such information only through the communication method confirmed by our support team. Never share an ATM PIN, banking password, card PIN, or OTP.
COD orders remain subject to the same applicable product-quality, damage, incorrect-delivery, and consumer protection standards as other orders.
Any special COD return or refund procedure will be communicated clearly to the customer.
13. Product Appearance and Colour Variations
We make reasonable efforts to display jewellery and watches accurately on our website.
However, slight variations in colour, brightness, or appearance may occur because of screen settings, lighting, photography, or differences between display devices.
Customers should review product descriptions, specifications, materials, sizes, and available photographs before ordering.
A minor display variation that does not materially misrepresent the product may not by itself establish eligibility for a change-of-mind refund. However, a significant difference between the advertised item and the product delivered will be assessed fairly under this policy and applicable law.
14. Warranty and Manufacturing Defects
Some jewellery and watches may be supplied with a manufacturer's warranty or other product-specific warranty, where expressly stated.
Warranty coverage, duration, exclusions, and claim procedures may vary by product and manufacturer. Customers should retain the invoice, warranty card, and relevant purchase documentation.
A warranty does not automatically replace or restrict any rights available under applicable law.
If a watch stops functioning, a clasp fails, a setting becomes loose, or another potential manufacturing defect appears, please contact our customer support team with your order information and a description of the problem.
We will review the circumstances and explain the appropriate next steps.
15. Late, Missing, or Unreceived Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We may check the tracking information, contact the courier, and investigate the delivery status.
If a shipment is confirmed lost, or the order cannot be delivered, we will provide an appropriate resolution in accordance with the circumstances and applicable law.
Customers should notify us if the tracking information shows delivery but the package has not been received. We may request reasonable details to investigate the matter.
A delay caused by a courier or other service provider will not automatically eliminate any applicable consumer rights.
16. Fair Treatment of Customers
auratrinkets.com aims to handle every return and refund request fairly, consistently, and transparently.
We will review requests according to the product condition, order information, stated policy, and applicable legal requirements.
We reserve the right to investigate suspected fraud, duplicate refund claims, or deliberate misuse of the return process. Any such investigation will be conducted reasonably and will not be used to deny legitimate claims unfairly.
Customers will be informed of the outcome of their request and, where appropriate, the reason for a decision.
If additional information is needed, we will explain what is required and allow a reasonable opportunity to respond.
17. Privacy and Customer Information
Information submitted during a return or refund request will be used to identify the order, communicate with the customer, verify the claim, arrange collection or replacement, process refunds, and meet applicable legal obligations.
We aim to handle customer information responsibly and limit its use to legitimate business and legal purposes.
Customers should avoid sending unnecessary personal information or sensitive banking credentials in emails.
Further details about the handling of personal information are available in our Privacy Policy.
18. Consumer Rights and Legal Compliance
This policy is intended to operate consistently with applicable Indian laws and consumer protection requirements, including the Consumer Protection Act, 2019, and relevant rules as applicable to online commerce.
Nothing in this policy excludes or restricts a consumer right, remedy, or legal protection that cannot lawfully be excluded or restricted.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Customers may seek assistance through the appropriate consumer grievance mechanisms available under Indian law if a dispute cannot be resolved directly.
19. Contact Information
For questions about returns, refunds, exchanges, damaged deliveries, defective products, or order cancellations, please contact us using the details below.
Store Name: auratrinkets.com
Business Category: Jewellery and Watches
Email: arpitab2008@gmail.com
Phone: 9874162788
Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal, India – 700082
GST Number: 19ATOPB8595N1ZN
Please include your order number in all email correspondence so that we can identify your purchase and assist you efficiently.
20. Policy Updates
We may update this Return and Refund Policy when our business procedures, products, or legal obligations change.
The latest version will be published on auratrinkets.com, with the effective date updated when appropriate.
Any policy update will be applied in accordance with applicable law and will not retrospectively remove rights that a customer is legally entitled to retain.
We encourage customers to review this page periodically for the latest information.
21. Our Commitment
At auratrinkets.com, our goal is to make shopping for jewellery and watches convenient, enjoyable, and trustworthy.
We appreciate every customer's confidence in our store. If an order does not meet the applicable expectations or arrives with a genuine problem, we encourage you to contact us so we can review the matter and work towards a fair resolution.
Thank you for choosing auratrinkets.com for your jewellery and watch purchases.