Contact information

Welcome to auratrinkets.com – Jewellery & Watches

At auratrinkets.com, we believe that jewellery and watches are more than just accessories. They are a reflection of personal style, individuality, elegance, and special moments in life. Our goal is to provide customers with a convenient and enjoyable online shopping experience while helping them discover jewellery and watches that complement their everyday style and special occasions.

We understand that customers may have questions before placing an order, while shopping on our website, or after receiving a product. Our customer support team is here to help with product enquiries, order-related questions, shipping information, payment assistance, returns and refunds, and other general concerns.

Whether you would like to know more about a product, need assistance with an existing order, or want clarification about our store policies, we encourage you to contact us using the details provided below.

1. Our Contact Information

If you need assistance regarding our products or services, please contact us through any of the following channels.

Store Name: auratrinkets.com

Business Category: Jewellery and Watches

Email Address: arpitab2008@gmail.com

Phone Number: 9874162788

Business Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal, India

PIN Code: 700082

GST Identification Number: 19ATOPB8595N1ZN

We recommend contacting us through email for detailed enquiries, written communication, and order-related requests. You may also call us for assistance with general questions, subject to our availability.

Please ensure that your order number and relevant details are included when contacting us about an existing purchase. This helps us understand your concern and provide a more appropriate response.

2. Customer Support and Assistance

Customer satisfaction is important to us. At auratrinkets.com, we aim to make the shopping process straightforward, transparent, and convenient.

Our support team can assist with general enquiries about our store, available products, ordering procedures, shipping information, payment options, and applicable store policies.

If you experience any difficulty while browsing our website or placing an order, please let us know. We will make reasonable efforts to understand the issue and guide you through the available solutions.

When contacting customer support, please explain your concern clearly and provide any relevant information. If your enquiry relates to a particular product, include its name or product link whenever possible.

We appreciate your patience while we review your request and work towards an appropriate resolution.

3. Product Enquiries – Jewellery and Watches

Our store focuses on jewellery and watches for customers who appreciate attractive designs, practical accessories, and personal style.

If you have questions about a product listed on auratrinkets.com, you may contact us before making a purchase.

Your enquiry may relate to product appearance, available options, design details, listed specifications, product availability, or other information displayed on the relevant product page.

We encourage customers to review product descriptions, photographs, specifications, pricing, and any applicable terms before placing an order.

Product photographs are provided to help customers understand the appearance and design of an item. However, colours and visual details may appear slightly different depending on the screen, device, lighting, and display settings used.

Where applicable, please review the product description carefully for information about materials, dimensions, included accessories, care instructions, and other specifications. Do not assume that a particular material, gemstone, metal composition, or feature is included unless it is stated in the product listing.

If any important information is unclear, please contact us before purchasing. We will do our best to help you make an informed decision based on the information available.

4. Order-Related Questions

If you have placed an order with auratrinkets.com and need assistance, please contact us by email or phone.

For faster identification, include the following information where relevant:

• Your order number.

• The name of the product purchased.

• The date on which the order was placed.

• The email address or phone number associated with the order.

• A clear explanation of your question or concern.

You may contact us regarding order confirmation, order details, delivery updates, product enquiries, or other issues associated with your purchase.

Please do not send your passwords, OTPs, complete payment card details, or other confidential authentication information when contacting customer support.

If you need to correct an order detail or request a cancellation, contact us as soon as possible. Requests may depend on the current processing or shipping status of the order, as well as our applicable policies.

We will review your request and inform you of the available options.

5. Shipping and Delivery Assistance

We understand that receiving your order on time is an important part of the online shopping experience.

If you have questions about shipping charges, estimated delivery times, delivery coverage, tracking information, or the status of your order, please contact us.

Delivery estimates, where provided, may depend on the delivery destination, courier operations, product availability, weather conditions, public holidays, and other circumstances beyond our direct control.

If your order appears delayed or the tracking information has not changed for an extended period, please share your order number and relevant tracking details with us.

If a delivery attempt is unsuccessful, please check the contact information and delivery address associated with your order. Where necessary, contact us for assistance with the next available steps.

We will make reasonable efforts to help you understand the status of your shipment. For detailed information about dispatch, delivery estimates, and applicable shipping conditions, please refer to our Shipping Policy on auratrinkets.com.

6. Returns, Refunds, and Exchanges

If you receive a product that appears damaged, defective, incorrect, or different from what you ordered, please contact us as soon as reasonably possible.

To help us assess your concern, provide your order number, a description of the issue, and clear photographs or other supporting information where appropriate.

All return, refund, replacement, or exchange requests are subject to the applicable terms of our Return and Refund Policy, including any stated eligibility requirements, time limits, product conditions, and exclusions.

Please do not return a product without first reviewing our policy or receiving the relevant return instructions, where required.

Once we receive your request, we will review the information provided and explain the available options in accordance with our policy.

Refund processing times may vary depending on the payment method, financial institution, payment provider, and other processing requirements. We will communicate relevant information when it becomes available.

For complete details about eligibility and procedures, please consult the Return and Refund Policy published on our website.

7. Payment and Billing Enquiries

If you have a question about payment options, an order payment, a billing concern, or a transaction associated with auratrinkets.com, please contact our support team.

When contacting us about a transaction, include your order number and the relevant transaction date or reference, if available. Please share only the information necessary to identify the issue.

Never share your card PIN, account password, OTP, CVV, or other confidential banking credentials through email, phone, or any customer support communication.

If a payment has been deducted but you have not received an order confirmation, please contact us with the relevant non-sensitive transaction information. We will review the available details and guide you through the appropriate next steps.

Any payment, pricing, tax, invoice, or billing matter will be handled according to the information displayed at checkout and the applicable policies and legal requirements.

8. Website Assistance and Technical Issues

We aim to provide customers with a convenient browsing and purchasing experience through auratrinkets.com.

If you encounter difficulty accessing a page, viewing product details, using the checkout process, or completing an order, please contact us.

When reporting a technical issue, describe what happened, identify the page or step where the problem occurred, and provide a screenshot if it is safe and appropriate to do so.

You may also mention the device or browser you were using. This information can help us better understand the issue.

Please avoid sending screenshots that expose passwords, OTPs, complete payment information, or other confidential personal details.

We will make reasonable efforts to review reported problems and assist you where possible. Website functionality may occasionally be affected by maintenance, connectivity problems, browser compatibility, or third-party service interruptions.

9. Business Hours and Response Time

We aim to respond to customer enquiries as promptly as reasonably possible.

Response times may vary depending on the nature of the enquiry, the number of requests received, weekends, public holidays, and the availability of the relevant information.

Email is a useful option for enquiries that require supporting documents, product links, order details, or a written explanation.

When sending an email, please use a clear subject line, such as “Order Enquiry,” “Product Information,” “Shipping Assistance,” or “Return Request.”

Please allow reasonable time for us to review and respond to your message. If your enquiry requires additional investigation or information from a delivery or payment partner, resolution may take longer.

We appreciate your understanding and patience.

10. Privacy and Protection of Customer Information

We respect the privacy of our customers and encourage responsible sharing of personal information.

When contacting auratrinkets.com, please provide only the details reasonably necessary to address your enquiry. Depending on the matter, this may include your name, order number, contact information associated with your purchase, and a description of the issue.

We handle personal information in accordance with our Privacy Policy and applicable legal requirements.

We do not ask customers to provide passwords, OTPs, or complete payment card credentials to resolve ordinary customer support enquiries.

Customers should also take care when sharing personal information through public platforms or unofficial communication channels.

For further information about how information may be collected, used, stored, and protected, please review the Privacy Policy available on our website.

11. Feedback and Suggestions

Your feedback helps us understand customer expectations and identify opportunities to improve our products, website, and service experience.

If you have a suggestion, would like to share feedback about a purchase, or believe that a particular aspect of our service could be improved, we welcome your message.

Please provide constructive and relevant details so that we can better understand your experience.

We value genuine customer feedback and will make reasonable efforts to review comments and concerns. Although we cannot guarantee that every suggestion will result in a change, your feedback is appreciated.

Our goal is to continue improving the shopping experience offered through auratrinkets.com.

12. Our Commitment to Customers

At auratrinkets.com, we aim to offer a shopping experience built around clear product information, convenient communication, and responsible customer support.

We understand that purchasing jewellery and watches online requires confidence in the information provided, the ordering process, and the availability of assistance when questions arise.

We therefore encourage customers to read product descriptions carefully, review applicable policies, check order information before submitting a purchase, and contact us whenever clarification is needed.

We aim to treat customer enquiries respectfully and review concerns fairly. Any resolution will depend on the circumstances of the enquiry, the information available, the applicable store policies, and relevant legal requirements.

We appreciate every customer who visits our store and takes the time to contact us.

13. Contact Us for Further Information

If you need additional information about auratrinkets.com, our Jewellery & Watches products, an existing order, shipping, payment, returns, refunds, or general store enquiries, please get in touch.

Email: arpitab2008@gmail.com

Phone: 9874162788

Address: 104Q, Karunamoyee Ghat Road, Tollygunge, Kolkata, West Bengal, India – 700082

GSTIN: 19ATOPB8595N1ZN

Website: auratrinkets.com

We look forward to assisting you and making your shopping experience as smooth and convenient as possible.

Thank you for choosing auratrinkets.com – Jewellery & Watches. We appreciate your trust and the opportunity to serve you.

Last Updated: 11 October 2026

For further details about purchasing, delivery, cancellations, returns, refunds, and the handling of personal information, please refer to the relevant policies published on auratrinkets.com.